Responsible Gaming at 36jili
At 36jili, we believe gaming should always be fun, safe, and within your control. We are committed to promoting responsible gaming practices and providing tools to help you manage your gameplay. Gaming is entertainment, not a source of income.
Are You Gaming Responsibly?
Problem gambling can affect anyone, regardless of background or experience. If you recognize any of these warning signs in yourself or someone you know, it's important to seek help early. 36jili provides tools and resources to support responsible gaming behavior.
Spending Too Much Time
You find yourself playing for longer periods than intended, losing track of time, neglecting work or family responsibilities, or gaming late into the night regularly. Healthy gaming has clear time boundaries.
Chasing Losses
After losing money, you feel the urge to keep playing to win it back. This behavior often leads to bigger losses. Responsible players accept losses as part of entertainment and never bet more than they can afford.
Emotional Impact
Gaming causes anxiety, depression, mood swings, or relationship problems. You feel irritable when not playing or use gaming to escape from stress. Gaming should be enjoyable, not a source of emotional distress.
Financial Strain
You're borrowing money to gamble, using money meant for bills or essentials, or hiding gambling expenses from family. Responsible gaming means only using disposable income you can afford to lose.
Loss of Control
You've tried to cut back or stop but find it difficult. You break your own rules about time or money limits. Feeling unable to control your gaming is a serious warning sign that requires intervention.
Secrecy and Denial
You hide your gaming activity from family and friends, lie about how much time or money you spend, or become defensive when asked about your gaming. Healthy gaming is transparent and accountable.
Important: If you recognize three or more of these signs, you may have a gambling problem. Please use our self-exclusion tool or contact the organizations listed below for confidential support. Help is available, and recovery is possible.
36jili's Responsible Gaming Tools
We provide a comprehensive set of tools to help you stay in control of your gaming. All tools can be activated directly from your account settings or by contacting our 24/7 customer support team.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you can add to your 36jili account. Once a limit is reached, you will not be able to deposit more funds until the time period resets. Deposit limits can be decreased immediately but increases require a 24-hour cooling-off period.
How Deposit Limits Work
- Daily Limit: Restricts total deposits within any 24-hour period
- Weekly Limit: Restricts total deposits within any 7-day period
- Monthly Limit: Restricts total deposits within any 30-day period
- Cumulative Tracking: All limits are tracked cumulatively across all payment methods (GCash, Maya, bank transfer, etc.)
To set or modify your deposit limit, log in to your account, go to Account Settings > Responsible Gaming > Deposit Limits, and follow the instructions. Changes take effect immediately for reductions, and after 24 hours for increases.
Loss Limits
Loss limits allow you to set a maximum amount you are willing to lose within a specific time period (daily, weekly, or monthly). Once your net losses reach the limit, you will not be able to place further bets until the period resets. This tool helps prevent excessive losses during losing streaks.
Net loss is calculated as total bets minus total winnings within the time period. If you deposit ₱5,000, bet ₱8,000, and win back ₱4,000, your net loss is ₱4,000 (₱8,000 bets – ₱4,000 winnings).
Session Time Reminders
Enable session time reminders to receive pop-up notifications after playing for a specified duration (e.g., 30 minutes, 1 hour, 2 hours). These reminders prompt you to review your gameplay, take a break, or log out. Regular breaks help maintain perspective and prevent excessive gaming.
Best Practices for Session Management
- Set reminders for every 60 minutes of continuous play
- Take at least a 10-minute break between gaming sessions
- Avoid gaming for more than 3 hours in a single day
- Never play while tired, stressed, or under the influence of alcohol
Reality Checks
Reality checks are automatic on-screen prompts that display your current session duration, net win/loss, and total amount wagered. These reminders help you stay aware of your gaming activity and make informed decisions. You can customize the frequency of reality checks in your account settings.
Take a Break (Cooling-Off Period)
If you need a short break from gaming, you can activate a cooling-off period of 24 hours, 48 hours, 1 week, or 1 month. During this time, you will not be able to log in to your 36jili account or access any gaming services. Your account balance and personal data remain secure and accessible after the break period ends.
Cooling-off periods are ideal if you feel you're gaming too frequently or need time to reassess your habits. You can reactivate your account immediately once the break period expires.
Self-Exclusion: Permanent Account Closure
Self-exclusion is a permanent and irreversible measure for players who recognize they have a gambling problem. Once activated, your 36jili account will be permanently closed, all funds withdrawn, and you will be prevented from creating new accounts. This action cannot be undone.
Self-exclusion is the most serious responsible gaming tool and should only be used if you believe you have lost control over your gaming behavior. We strongly encourage you to seek professional help from the resources listed below.
Request Self-ExclusionTo request self-exclusion, please contact our support team via live chat or email. A member of our team will guide you through the process and ensure all necessary steps are completed securely.
How Self-Exclusion Works
- Contact Support: Reach out to 36jili customer support via live chat, email, or phone and request self-exclusion.
- Identity Verification: For your security, we will verify your identity before processing the request.
- Account Closure: Your account will be permanently closed within 24 hours. All pending bets will be settled, and your remaining balance will be withdrawn to your registered payment method.
- Marketing Removal: You will be removed from all 36jili marketing communications and promotional databases.
- Prevention Measures: Your personal details (name, email, phone number, ID) will be flagged in our system to prevent you from creating new accounts in the future.
- PAGCOR National Database: If you request it, 36jili can assist you in registering with PAGCOR's National Self-Exclusion Registry, which prevents you from accessing all PAGCOR-licensed gaming establishments and online platforms in the Philippines.
Important: Self-exclusion is permanent and cannot be reversed. Before proceeding, consider using cooling-off periods or deposit limits first. If you are certain self-exclusion is the right choice, we support your decision and are here to help you through the process.
Responsible Gaming Resources in the Philippines
If you or someone you know is struggling with problem gambling, professional help is available. The organizations below provide free, confidential counseling and support services for Filipino players.
PAGCOR Responsible Gaming Program
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a Responsible Gaming Program that provides counseling, intervention, and support for problem gamblers and their families. Services are free and confidential.
Hotline: 1-800-1888-4448 (toll-free)
Email: [email protected]
Operating Hours: Monday to Friday, 8:00 AM – 5:00 PM
National Center for Mental Health
The NCMH Crisis Hotline provides 24/7 mental health support, including assistance for gambling addiction, anxiety, depression, and crisis intervention. All calls are handled by trained mental health professionals.
Hotline: 0917-899-USAP (8727)
Landline: (02) 7-989-USAP (8727)
Available: 24 hours, 7 days a week
Additional Support Services
- Gamblers Anonymous Philippines: A peer-support group based on the 12-step recovery model. Visit gamblersanonymous.org.ph for meeting schedules and locations.
- Philippine Psychiatric Association: Referrals to licensed psychiatrists and therapists specializing in addiction treatment. Visit psychiatry.org.ph for more information.
- Department of Health Mental Health Line: Call 0917-899-8727 for general mental health information and referrals to local services.
Seeking help is a sign of strength, not weakness. Problem gambling is a recognized medical condition, and recovery is possible with the right support. All services listed above are confidential and provided by licensed professionals.
Tips for Healthy Gaming
Follow these guidelines to ensure your gaming remains fun, safe, and responsible. Remember: gaming is entertainment, not a way to make money.
Do's of Responsible Gaming
- Set a budget before you start playing and stick to it
- Use only disposable income — money you can afford to lose
- Take regular breaks during gaming sessions
- Keep track of the time you spend gaming
- Treat gambling as entertainment, not a source of income
- Balance gaming with other hobbies and activities
- Use deposit limits and other responsible gaming tools
- Play when you're in a good mood and clear-headed
- Accept losses as part of the experience
- Celebrate wins, but don't chase them
Don'ts of Responsible Gaming
- Never gamble with money you need for bills or essentials
- Never borrow money to gamble
- Don't chase losses — accept them and walk away
- Don't gamble while under the influence of alcohol or drugs
- Don't use gaming as an escape from problems or stress
- Don't gamble when feeling depressed, anxious, or angry
- Never skip work, school, or family time to gamble
- Don't hide your gaming activity from family or friends
- Never exceed the time or money limits you set for yourself
- Don't believe in "systems" or strategies to guarantee wins
Pro Tip: Before each gaming session, decide in advance how much time and money you will spend. Write it down or tell a friend. Once you reach your limit, log out and do something else. The games will still be here tomorrow.
36jili Responsible Gaming by the Numbers
Transparency is part of our commitment to responsible gaming. Here's how our players use our tools:
12,400+
Active users with deposit limits enabled
1.8 hrs
Average session length per player
100%
Age verification compliance rate
24/7
Support available for responsible gaming help
Need Help Managing Your Gaming?
Our customer support team is available 24/7 to help you set limits, take breaks, or request self-exclusion. You're never alone — we're here to support responsible gaming every step of the way.